Returns & Cancellations
Since 2011, we've believed in bringing back the lost art of leather crafting, the promise of quality goods and a lifetime guarantee that the products are crafted to last. If for some reason your product is not working out for you or you'd like to exchange it, get in touch with us. We provide 5-day return/exchange policy. We do not cover return shipping, however we can provide you with a discounted shipping label. See details below for more information.
To start a return, please use our contact form here.
- Return items within: 5 days of delivery
- Request exchanges within: 24 hours of receiving item
- Request a cancellation within: 24 hours of purchase for non-personalized orders, or 12 hours for personalized orders
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
We do accept exchanges, but you will be required to pay a 15% Restock Fee, so keep this in mind before ordering. Items must be returned unused and in the same San Tan Leather packaging.
You are free to cancel non-personalized orders before they are shipped without any cancellations fees. Personalized items are not eligible for cancellation if it has been 12 hours or they have already been personalized, whichever comes first. Please keep this in mind before ordering.
LOST IN MAIL
We sadly do not work directly with the post office and do not refund or replace once it has been processed through the mail system. Please reach out directly for any questions or to file a missing package form. We are happy to help in any way we can!