Returns & Cancellations

Since 2011, we've believed in bringing back the lost art of leather crafting, the promise of quality goods and a lifetime guarantee that the products are crafted to last. If for some reason your product is not working out for you or you'd like to exchange it, get in touch with us. We provide 5-day return/exchange policy. We do not cover return shipping, however we can provide you with a discounted shipping label. See details below for more information.

To start a return, please use our contact form here.

GUIDELINES

  • Return items within: 5 days of delivery
  • Request exchanges within: 24 hours of receiving item
  • Request a cancellation within: 24 hours of purchase for non-personalized orders, or 12 hours for personalized orders 

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders 

CANCELLATIONS

You are free to cancel non-personalized orders before they are shipped without any cancellations fees. Personalized items are not eligible for cancellation if it has been 12 hours or they have already been personalized, whichever comes first. Please keep this in mind before ordering.